Fire Dispatch Specialist — 24/7 Emergency Ops

911 Emergency Communications; Watertown (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications seeks qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazards in Watertown, MA. Dispatchers receive incident details, alert appropriate resources, and maintain clear, continuous radio communication with responding crews.

The role requires comfort with computer systems, maps, and precise data entry, plus fire dispatch training as needed. Shifts may include overnight, weekends, and holidays in a demanding, fast-paced environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear radio communication

Organized information handling

Accurate data entry

Computer systems literacy

Education

High school diploma or GED

Job description

911 Emergency Communications seeks qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazards in Watertown, MA. Dispatchers receive incident details, alert appropriate resources, and maintain clear, continuous radio communication with responding crews.

The role requires comfort with computer systems, maps, and precise data entry, plus fire dispatch training as needed. Shifts may include overnight, weekends, and holidays in a demanding, fast-paced environment.