Fire Dispatcher - 24/7 Emergency Communications

Emergency Telecommunicator Services; North Pembroke (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Emergency Telecommunicator Services in North Pembroke, MA is seeking fire dispatchers to coordinate responses to fires, rescues, and hazards, issuing assignments and maintaining radio communication with responding crews.

This role emphasizes organized information handling, adherence to response plans, and accurate data entry while supporting continuous operations across shifts, including overnights and weekends.

Qualifications

• High school diploma or GED required; training may be provided.
• Comfort with computer systems, maps, and radio comms.
• Fire dispatch certification or EMT dispatch training may be required for some roles.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry accuracy

Radio communication

Map reading

Attention to detail

Education

High school diploma or GED

Tools

Fire dispatch certification

Emergency medical dispatch training

Incident-management coursework

Job description

Emergency Telecommunicator Services in North Pembroke, MA is seeking fire dispatchers to coordinate responses to fires, rescues, and hazards, issuing assignments and maintaining radio communication with responding crews.

This role emphasizes organized information handling, adherence to response plans, and accurate data entry while supporting continuous operations across shifts, including overnights and weekends.