Fire Dispatch Specialist — 24/7 Emergency Communications

County Emergency Communications; Webster (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

County Emergency Communications in Webster, MA handles fire dispatch duties coordinating responses to fires, rescues, and hazardous conditions with precise radio communication. This role requires organized information handling and adherence to established plans.

Applicants should be comfortable with computer systems, data entry, maps, and radio communication; fire dispatch certification or related training may be required for certain assignments.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Computer systems

Data entry accuracy

Maps interpretation

Radio communication

Education

High School Diploma or GED

Fire dispatch certification

Emergency medical dispatch training

Incident-management coursework

Job description

County Emergency Communications in Webster, MA handles fire dispatch duties coordinating responses to fires, rescues, and hazardous conditions with precise radio communication. This role requires organized information handling and adherence to established plans.

Applicants should be comfortable with computer systems, data entry, maps, and radio communication; fire dispatch certification or related training may be required for certain assignments.