24/7 Fire Dispatcher: Critical Emergency Communications

911 Emergency Communications; City of Watertown (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Job summary

911 Emergency Communications in Watertown, NY is seeking Fire Dispatcher personnel to coordinate emergency responses, document incidents, and maintain radio communications. The role requires organized information handling and strict adherence to established procedures across shifts.

Applicants should demonstrate the ability to work with computer systems, maps, and radio communications. Training or previous certification in fire dispatch or EMS may be required for certain assignments and overtime

Qualifications

• High school diploma or equivalent required.
• Comfort with computer systems, data entry, maps, and radio comms.
• Fire dispatch training or EMS/incident-management coursework may be required.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Communication

Attention to detail

Radio communication

Education

High School Diploma

Job description

911 Emergency Communications in Watertown, NY is seeking Fire Dispatcher personnel to coordinate emergency responses, document incidents, and maintain radio communications. The role requires organized information handling and strict adherence to established procedures across shifts.

Applicants should demonstrate the ability to work with computer systems, maps, and radio communications. Training or previous certification in fire dispatch or EMS may be required for certain assignments and overtime