Fire Dispatch Coordinator – 24/7 Emergency Communications

911 Emergency Communications; Wellesley (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime pay

Shift premiums

Job summary

911 Emergency Communications in Wellesley Hills, MA seeks a Fire Dispatcher to coordinate responses to fires, rescues, and hazardous conditions. You will handle incident information, alert resources, and maintain clear radio communication with responding crews.

The role requires strong data handling, attention to detail, and the ability to follow established response plans under pressure. Applicants typically need a high school diploma and may require fire dispatch training or certification.

Qualifications

• High school diploma or equivalent commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Fire dispatch certification or EMS dispatch training may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry

Radio communication

Computer systems

Education

High school diploma or GED

Job description

911 Emergency Communications in Wellesley Hills, MA seeks a Fire Dispatcher to coordinate responses to fires, rescues, and hazardous conditions. You will handle incident information, alert resources, and maintain clear radio communication with responding crews.

The role requires strong data handling, attention to detail, and the ability to follow established response plans under pressure. Applicants typically need a high school diploma and may require fire dispatch training or certification.