Fire Dispatcher: 24/7 Emergency Communications Pro

Emergency Telecommunicator Services; Westfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

Emergency Telecommunicator Services in Westfield, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain contact with responding crews.

This role requires organized information handling, precise data entry, and clear radio communication. Candidates should be prepared for shifts that may include overnights, weekends, holidays, and overtime during major incidents.

Qualifications

• High school diploma or recognized equivalency credential required.
• Fire dispatch certification or related coursework may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry

Maps

Radio communication

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Westfield, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain contact with responding crews.

This role requires organized information handling, precise data entry, and clear radio communication. Candidates should be prepared for shifts that may include overnights, weekends, holidays, and overtime during major incidents.