FinTech Technical Support Engineer - Hybrid/Remote Growth

Socket.dev; Dublin (CA); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Equity Compensation Package

Flexible Time Off

Medical, Dental, Vision – 100% premium

Disability/Life Insurance

Learning and career growth

Remote work setup reimbursement

Monthly stipend for phone and internet

Team building events

Paid volunteer time

401k matching

Job summary

SavvyMoney, a leading San Francisco Bay fintech, is seeking a Technical Support Engineer to own partner-reported production issues from triage to resolution. You will diagnose problems across integrations, communicate with financial institution partners, and collaborate with Engineering, Product, and Customer Success.

You will investigate REST APIs, JSON, SQL data, and observability tooling, while helping turn recurring issues into permanent fixes and runbooks.

Qualifications

• 3+ years in technical support, application support, or production support for a SaaS or platform product.
• Hands-on troubleshooting of REST APIs and JSON.
• Proficiency with SQL for data investigation.
• Experience with log analysis and monitoring or observability tooling.
• Excellent knowledge of consumer lending and deposit banking with fluency to translate a partner's business-language description into a technical root cause.
• Strong verbal and written communication.
• Comfort handling regulated consumer financial data and following established procedures for access, escalation, and documentation.
• Sound judgment about priorities when several issues are open at once.

Responsibilities

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escape, and communicate status until the issue is closed.
• Investigate across the stack - logs, API traffic, database queries, and partner-side integrations.
• Keep partners informed with clear, timely written updates, and meet defined response and resolution targets.
• Monitor live integrations to catch problems before partners report them, and tune alerts and dashboards to reduce noise.
• Partner with Engineering and Product on issues requiring code or product changes: write reproducible bug reports and follow them to resolution.
• Turn recurring issues into permanent fixes: runbooks, knowledge base articles, automation, or monitoring improvements.

Skills

REST APIs

SQL

Log analysis

Observability tools

Education

Bachelor's degree in Computer Science or related field

Tools

Jira Service Management

Python

Job description

SavvyMoney, a leading San Francisco Bay fintech, is seeking a Technical Support Engineer to own partner-reported production issues from triage to resolution. You will diagnose problems across integrations, communicate with financial institution partners, and collaborate with Engineering, Product, and Customer Success.

You will investigate REST APIs, JSON, SQL data, and observability tooling, while helping turn recurring issues into permanent fixes and runbooks.