FinTech Support Engineer - Hybrid/Dallas

Wellfit Technologies; Irving (TX); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, vision

401(k) matching

Generous PTO

Bonus eligibility

Job summary

Wellfit Technologies in Dallas, TX is seeking a Support Developer to resolve complex issues, stabilize systems, and drive performance improvements across customer-facing platforms.

You will work closely with the Support Architect and cross-functional teams, implementing bug fixes, automations, and minor feature enhancements while contributing to incident documentation and post-mortems.

Qualifications

• Bachelor's degree in computer science, engineering, or a related field.
• 3+ years of experience in software development, IT support, or a similar role.
• Proficiency in git, C#, .NET, SQL, TypeScript, and scripting languages (e.g., PowerShell).
• Experience with cloud platforms, especially Azure.
• Strong understanding of RESTful APIs and microservices architecture.
• Ability to troubleshoot complex system issues across the stack (application, database, infrastructure).
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Diagnose, troubleshoot, and resolve application and system issues, ensuring minimal downtime and maximum efficiency.
• Collaborate with the Support Architect to provide technical solutions and root cause analysis for escalated support issues.
• Develop, test, and implement bug fixes, patches, and minor feature enhancements.
• Write scripts and automation tools to streamline support processes and improve response times.
• Support continuous improvement efforts by identifying recurring issues and developing long-term solutions.
• Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance.
• Participate in post-mortem investigations and create documentation of incidents and solutions for future reference.
• Provide regular reports on support ticket trends and resolution metrics to the Support Architect.
• Collaborate with the QA team to replicate and test bugs, ensuring resolutions meet quality standards.
• Maintain a strong understanding ofWellfit’stech stack, including .NET and cloud services (Azure).
• Contribute to the documentation of systems, processes, and troubleshooting guides for the broader support and engineering teams.

Skills

Git

C#

.NET

SQL

TypeScript

PowerShell

Azure

REST APIs

Microservices

Troubleshooting

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Azure DevOps

Jira

Grafana

CI/CD

Job description

Wellfit Technologies in Dallas, TX is seeking a Support Developer to resolve complex issues, stabilize systems, and drive performance improvements across customer-facing platforms.

You will work closely with the Support Architect and cross-functional teams, implementing bug fixes, automations, and minor feature enhancements while contributing to incident documentation and post-mortems.