Fintech API Support Pro

SOLANA FOUNDATION; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working from home

Comprehensive health/dental/vision for

401(k) with company match

Job summary

Rain is seeking a Technical Support Analyst to troubleshoot API integrations and support fintech partners at scale. You will investigate complex issues, read logs, and guide partners to resolution, while owning incidents in a 24x7 coverage model.

You’ll collaborate with multiple teams, document solutions, and contribute to product and engineering improvements, all within a flexible, remote-friendly environment.

Qualifications

• 3+ years in a technical, customer- or partner-facing support role in fintech, payments, SaaS, or API-first environments.
• Hands-on experience with API products and comfort reading logs and writing SQL queries.
• Familiarity with support processes and case management practices.
• Strong analytical and problem-solving skills with a root-cause mindset.
• Excellent writing and communication abilities.

Responsibilities

• Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
• Troubleshoot complex API integrations with partners, guiding them through resolution steps.
• Own incidents in the queue as part of 24x7 coverage: triage, communicate with clients, meet SLAs, CSAT and quality targets.
• Escalate effectively by partnering with other teams to a satisfactory resolution.
• Maintain documentation and build troubleshooting guides and knowledge base content.

Skills

3+ years in support

API experience

SQL queries

Reading logs

Clear communication

Job description

Rain is seeking a Technical Support Analyst to troubleshoot API integrations and support fintech partners at scale. You will investigate complex issues, read logs, and guide partners to resolution, while owning incidents in a 24x7 coverage model.

You’ll collaborate with multiple teams, document solutions, and contribute to product and engineering improvements, all within a flexible, remote-friendly environment.