FinTech Technical Support Engineer | Linux & Automation

Colibrix; United States; Remoto; USD 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible work arrangements

Continuous learning opportunities

Competitive salary and benefits

Resumo da vaga

COLIBRIX ONE is seeking a technically skilled Technical Support Specialist to join our growing L2 support team. This role suits someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting in a FinTech environment.

You will work in a shift-based schedule, automate routine tasks with Python, and collaborate across internal teams using Prometheus, Grafana, Loki, Alertmanager, and Jira Service Management to keep services reliable.

Qualificações

• 1+ years of experience in technical support.
• Strong command of the Linux CLI, logs, services, file permissions, and networking.
• Experience with monitoring and alerting systems.
• Understanding of ITIL or Jira workflows and incident/problem management.
• Basic Python scripting skills.
• Experience with Telegram, Slack, or Jira bots is a strong plus.
• Excellent written and verbal English and Russian communication.
• Willingness to work in a shift-based environment.
• Attention to detail and ability to explain complex technical concepts clearly.

Responsabilidades

• Provide timely technical support to internal teams and partners on system monitoring and stability.
• Maintain and use monitoring tools such as Prometheus, Grafana, Loki, and Alertmanager.
• Log, analyze, and categorize incidents in Jira Service Management and escalate when needed.
• Develop small automation tools using Python scripts and bots for Telegram/Slack/Jira.
• Administer Linux servers including logs, access control, services, and cronjobs.
• Document recurring issues and solutions in Confluence.
• Work with REST APIs to integrate with third-party systems.
• Participate in a 24/7 shift rotation, including nights and weekends.

Conhecimentos

Linux CLI

Python scripting

Incident management

Monitoring systems

Jira Service Management

English and Russian

Shift work

Automation tooling

REST APIs

Docker

Ferramentas

Prometheus

Grafana

Loki

Alertmanager

Confluence

Jira

Telegram bots

Slack bots

Descrição da vaga

COLIBRIX ONE is seeking a technically skilled Technical Support Specialist to join our growing L2 support team. This role suits someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting in a FinTech environment.

You will work in a shift-based schedule, automate routine tasks with Python, and collaborate across internal teams using Prometheus, Grafana, Loki, Alertmanager, and Jira Service Management to keep services reliable.