Finnish-Speaking Netflix Support Specialist — Greece

Employers from Greece; United States; À distance; USD 31 000 - 44 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

13th and 14th salary bonuses

Monthly performance bonus

Fully Paid Professional Training

Private Health Insurance

Résumé du poste

Mercier Consultancy Group is recruiting for Finnish Speaking Netflix Customer Experts in Greece. You will support Finnish-speaking subscribers, troubleshoot playback issues, and tailor content recommendations while handling billing questions and account settings.

You’ll work in a dynamic, multicultural team with internal English documentation. The role offers a competitive salary with two extra salaries per year, performance bonuses, and a full relocation package, plus private health insurance

Qualifications

• Native or fluent Finnish (spoken and written).
• Good English for training and company documentation.
• Valid EU passport to work in Greece.
• Passion for entertainment and streaming platforms.
• Strong problem-solving and customer-centric mindset.

Responsabilités

• Provide world-class customer support to Finnish-speaking subscribers regarding streaming accounts.
• Troubleshoot video playback, device compatibility, and connectivity issues.
• Offer personalized content recommendations to enhance user experience.
• Resolve billing queries and manage subscription settings with high attention to detail.
• Maintain high customer satisfaction through efficient, friendly communication.
• Document customer interactions in the CRM to improve service quality.
• Stay updated on streaming technology and service updates to offer expert assistance.

Connaissances

Finnish language

English language

Multicultural teamwork

Problem solving

Customer-centric mindset

CRM experience

Outils

CRM software

Description du poste

Mercier Consultancy Group is recruiting for Finnish Speaking Netflix Customer Experts in Greece. You will support Finnish-speaking subscribers, troubleshoot playback issues, and tailor content recommendations while handling billing questions and account settings.

You’ll work in a dynamic, multicultural team with internal English documentation. The role offers a competitive salary with two extra salaries per year, performance bonuses, and a full relocation package, plus private health insurance