Norwegian Netflix Support Expert - Greece Relocation

Employers from Greece; United States; Remote; USD 27,000 - 47,000; Full time

Benefits offered by this job

Relocation package

Training program

Health insurance

Career development

Job summary

Mercier Consultancy Group seeks a highly capable Norwegian-speaking Netflix Customer Expert to join the Greece-based team. You will deliver world-class support via chat, email, and phone, addressing account, billing, and technical inquiries with empathy and clarity.

The role emphasizes seamless playback troubleshooting, brand representation, and collaboration with international teams to boost customer satisfaction while maintaining meticulous CRM records.

Qualifications

• Native or fluent Norwegian required (spoken and written).
• EU passport or Greece work permit required.
• Strong interest in streaming and entertainment tech.
• Experience in customer service or tech support is valued but not essential.
• Excellent communication and customer-centric mindset.
• Ability to adapt to fast-paced environments and new software quickly.

Responsibilities

• Provide world-class support to subscribers via chat, email, and phone.
• Troubleshoot playback issues to ensure a seamless viewing experience.
• Assist users with account management, subscriptions, and billing questions.
• Represent the brand with a professional tone and high service standards.
• Help users navigate content features and platform updates.
• Collaborate with international teams to improve customer satisfaction metrics.
• Maintain accurate records of user interactions in CRM systems.

Skills

Norwegian language

Customer service

Tech support

Tools

CRM software

Job description

Mercier Consultancy Group seeks a highly capable Norwegian-speaking Netflix Customer Expert to join the Greece-based team. You will deliver world-class support via chat, email, and phone, addressing account, billing, and technical inquiries with empathy and clarity.

The role emphasizes seamless playback troubleshooting, brand representation, and collaboration with international teams to boost customer satisfaction while maintaining meticulous CRM records.