Italian-Speaking Netflix Support Agent in Greece

Employers from Greece; United States; Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Relocation package

13th/14th month pay

Performance bonus

Health insurance

Training

Career growth

Relocation assistance

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Customer Service Agent for Netflix in Greece. If you are passionate about streaming and excel at helping users, this is a chance to join a global brand and relocate to Greece for an international role.

You will handle chat, email, and phone inquiries, assist with account management, billing questions, and streaming connectivity issues, and collaborate with internal teams to escalate complex problems.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Excellent command of English for corporate communication.

Responsibilities

• Provide high-quality support to Netflix users via chat, email, and telephone.
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues.
• Ensure an exceptional customer experience by maintaining deep knowledge of the platform’s library and features.
• Troubleshoot technical issues regarding device compatibility and streaming performance.
• Adhere to quality standards and response time metrics within the streaming platforms environment.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution for the user.
• Contribute to the positive brand reputation of Netflix through professional and empathetic communication.

Skills

Italian language

English language

Job description

Mercier Consultancy Group is seeking an Italian Speaking Customer Service Agent for Netflix in Greece. If you are passionate about streaming and excel at helping users, this is a chance to join a global brand and relocate to Greece for an international role.

You will handle chat, email, and phone inquiries, assist with account management, billing questions, and streaming connectivity issues, and collaborate with internal teams to escalate complex problems.