German Netflix Support Expert — Relocation to Athens

Employers from Greece

United States

Remote

USD 56,000 - 82,000

Full time

2 days ago

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Benefits offered by this job

Relocation package

13th and 14th month salaries

Annual performance bonus

Fully paid training

Health insurance

Office in Athens

Career growth opportunities

Job summary

Mercier Consultancy Group, a premier international recruitment and BPO firm, is hiring for German Speaking Netflix Customer Experts in Greece. The role delivers premium support to German-speaking users of Netflix’s SaaS platform, with relocation to Athens.

You will troubleshoot tech inquiries, maintain a knowledge base, and collaborate with cross-functional teams to optimize services. Competitive compensation includes relocation, annual bonuses, and comprehensive training.

Qualifications

Native or fluent German language required.
EU passport or Greek work permit for relocation.
Strong communication and digital tooling skills.
Willingness to relocate to Athens for the role.

Responsibilities

Deliver exceptional support for Netflix’s SaaS platform for the German market.
Troubleshoot technical inquiries related to software performance, streaming quality, and account management.
Maintain a deep knowledge base of the SaaS ecosystem to provide accurate, efficient solutions.
Act as a brand ambassador, upholding the high standards expected from one of the world’s most innovative tech companies.
Collaborate with international cross-functional teams to elevate and resolve complex technical software issues.
Gather and report user feedback to internal product teams to drive continuous software optimization.
Participate in regular coaching sessions to enhance communication skills and product expertise in this German-speaking job.