Italian-Speaking Netflix Support Agent — Greece Relocation

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

13th/14th month pay

Performance bonus

Job summary

Mercier Consultancy Group is recruiting an Italian-speaking Customer Service Agent for Netflix in Greece. You will handle chat, email, and phone support, assist with account and billing inquiries, and help users with streaming connectivity while delivering an outstanding customer experience.

You should be fluent in Italian and English, with prior customer-facing experience a plus. We offer a competitive monthly salary plus 13th/14th month pay, a full relocation package, extensive training,

Qualifications

• Native or fluent Italian (spoken and written) required.
• Excellent command of English for corporate communication.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Provide high-quality support to Netflix users via chat, email, and telephone.
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues.
• Maintain deep knowledge of the platform’s library and features to aid customers.
• Troubleshoot device compatibility and streaming performance issues.
• Collaborate with internal teams to resolve complex issues promptly.

Skills

Italian language

English language

Customer support

Remote relocation

Job description

Mercier Consultancy Group is recruiting an Italian-speaking Customer Service Agent for Netflix in Greece. You will handle chat, email, and phone support, assist with account and billing inquiries, and help users with streaming connectivity while delivering an outstanding customer experience.

You should be fluent in Italian and English, with prior customer-facing experience a plus. We offer a competitive monthly salary plus 13th/14th month pay, a full relocation package, extensive training,