Finnish-Speaking Support Analyst - Training & Relocation

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish Speaking Support Center Analyst in the United States to deliver exemplary customer support. You will engage Finnish-speaking clients and coordinate with internal teams to resolve inquiries via phone, email and chat.

The role emphasizes troubleshooting, documenting interactions, and offering training on product features while collaborating to improve support processes.

Qualifications

• Fluency in Finnish and English with strong written and verbal communication.
• Experience in customer or technical support is preferred.
• Ability to troubleshoot and resolve inquiries effectively.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Act as the main contact for Finnish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues and product inquiries.
• Document and log all customer interactions in the support system.
• Provide product feature guidance and training to clients.
• Collaborate with other departments to escalate complex issues.
• Monitor ticket status and proactively follow up for timely resolutions.

Skills

Finnish language

English language

Customer support experience

Strong communication

Job description

Patrique Mercier Recruitment By Nellie is seeking a Finnish Speaking Support Center Analyst in the United States to deliver exemplary customer support. You will engage Finnish-speaking clients and coordinate with internal teams to resolve inquiries via phone, email and chat.

The role emphasizes troubleshooting, documenting interactions, and offering training on product features while collaborating to improve support processes.