Fine-Dining Service Leader—On-Floor Excellence & Team Coach

McGuire-Moorman; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid time off

Employer-paid short-term disability &

Job summary

Jeffrey's in Austin's Clarksville neighborhood seeks an experienced Service Manager to lead daily front-of-house operations and uphold the polished, attentive dining room experience Jeffrey's is known for.

The ideal candidate is a confident, hands-on leader with a fine-dining background, excellent service instincts, and a genuine passion for developing people, balancing operational discipline with gracious hospitality in a fast-paced environment.

Qualifications

• 2–3 years of restaurant management experience, preferably in fine dining or luxury hospitality.
• Strong knowledge of elevated service standards and front-of-house operations.
• Hands-on leadership style with presence on the dining floor.
• Experience training, coaching, and holding staff accountable with professionalism and respect.
• Excellent communication, organization, and problem-solving skills.
• Ability to stay calm and decisive in a fast-paced environment.
• Scheduling, labor management, and restaurant financials familiarity.
• Wine/beverage knowledge is a plus.

Responsibilities

• Lead front-of-house operations during service with a visible, hands-on presence.
• Set the tone for warm, polished, personalized hospitality.
• Support the General Manager with daily restaurant operations.
• Lead pre-shift meetings and communicate reservations, VIPs, menu updates, and priorities.
• Coach and develop employees with real-time feedback and follow-up.
• Ensure adherence to Jeffrey's service standards and steps of service.
• Coordinate with culinary, beverage, host, and support teams for smooth service.
• Assist with scheduling, labor management, payroll review, and admin tasks.
• Support recruiting, onboarding, and training for front-of-house staff.
• Maintain opening/closing procedures, cash handling, and manager logs.
• Monitor cleanliness, organization, maintenance, and overall presentation.
• Assist with reservations management and guest seating to optimize experience and efficiency.
• Support beverage service and standards for wine and spirits.

Skills

Management experience

Fine dining

Leadership on floor

Training & coaching

Communication

Scheduling & labor

Guest recovery

Wine/beverage knowledge

Job description

Jeffrey's in Austin's Clarksville neighborhood seeks an experienced Service Manager to lead daily front-of-house operations and uphold the polished, attentive dining room experience Jeffrey's is known for.

The ideal candidate is a confident, hands-on leader with a fine-dining background, excellent service instincts, and a genuine passion for developing people, balancing operational discipline with gracious hospitality in a fast-paced environment.