Fine-Dining Front-of-House Leader

MML Hospitality group; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off

Employer-paid short-term disability &

Basic life insurance

Employee dining benefits across MML

Job summary

Jeffrey's, part of MML Hospitality, in Austin, TX, seeks an experienced Service Manager to oversee daily front-of-house operations and ensure guests receive polished, attentive service. The successful candidate will lead on the floor, coach staff, and collaborate with culinary and beverage teams to maintain exemplary standards.

Ideal applicants bring a fine-dining background, strong leadership, and a passion for developing people.

Qualifications

• 2-3 years restaurant management experience, preferably in fine dining or luxury hospitality.
• Strong knowledge of elevated service standards and front-of-house operations.
• Hands-on leadership style with presence on the floor during service.
• Experience training, coaching, and holding employees accountable with professionalism and respect.
• Excellent communication, organization, and problem-solving skills.
• Able to remain calm, thoughtful, and decisive in a fast-paced environment.
• Strong guest-recovery skills and ability to anticipate guest needs.
• Knowledge of scheduling, labor management, restaurant financials, and operational controls.
• Wine and beverage knowledge is strongly preferred.
• Available to work evenings, weekends, and holidays as required.
• TABC and Food Manager certifications, or the ability to obtain them.

Responsibilities

• Lead front-of-house operations during service with a visible, hands-on presence on the dining room floor.
• Set the tone for warm, polished, and personalized hospitality.
• Support the General Manager and leadership team with daily restaurant operations.
• Lead pre-shift meetings and communicate reservations, VIPs, menu updates, service priorities, and needs.
• Coach and develop employees through real-time feedback, training, and follow-up.
• Ensure team follows service standards, steps of service, and fine-dining procedures.
• Build relationships with guests and address questions, special requests, and concerns.
• Coordinate with culinary, beverage, host, and support teams for smooth service.
• Assist with scheduling, labor management, payroll review, and other admin tasks.
• Support recruiting, interviewing, onboarding, and training for FOH staff.
• Maintain opening/closing procedures, cash handling, reporting, and manager logs.
• Monitor restaurant cleanliness, organization, maintenance, and presentation.
• Help manage reservations, table flow, and guest seating for experience and efficiency.
• Support beverage service and uphold wine/spirit service standards.
• Ensure compliance with policies and health, safety, and employment regulations.

Skills

Restaurant management

Fine dining

Leadership presence

Coaching employees

Communication

Organization

Problem-solving

Calm under pressure

Scheduling knowledge

Labor management

Wine/beverage knowledge

Evenings/weekends/holidays

Certifications (TABC/Food Manager)

Education

TABC/Food Manager certifications

Job description

Jeffrey's, part of MML Hospitality, in Austin, TX, seeks an experienced Service Manager to oversee daily front-of-house operations and ensure guests receive polished, attentive service. The successful candidate will lead on the floor, coach staff, and collaborate with culinary and beverage teams to maintain exemplary standards.

Ideal applicants bring a fine-dining background, strong leadership, and a passion for developing people.