Fine-Dining Host & Guest Experience Lead

Texascattlecompany; Lakeland (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Holidays Off

Paid Time Off

Restaurant Discounts

Employee Recognition

Direct Deposit

Giving Back

Family Culture

Job summary

Talk of the Town Restaurants in Lakeland, FL is seeking a dining room supervisor to oversee servers and host/hostess, ensuring exemplary service and adherence to fine dining standards. You will train staff, manage reservations, and uphold cleanliness and proper host-stand operations.

Responsibilities include leading dining room duties, assigning servers to floor plans, participating in pre-meal briefings, and supporting events with a professional, team-oriented approach.

Qualifications

• Two years of fine dining experience preferred.
• Knowledge of dining operations.
• Ability to provide high customer service levels in a fast-paced environment.
• Effective communicator and collaborator.
• Must read, write and speak the English language.

Responsibilities

• Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in alignment with Talk of The Town service standards.
• Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
• Ensure cleanliness and proper opening/closing of the host stand.
• Ensure team members are properly attired/uniformed.
• Assigns servers to reservation floor plan.
• Attends pre-meal meetings and assists during dinner service as needed.
• Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
• Assures set up of special events.
• Other duties as assigned.

Skills

Dining operations

Customer service

Team leadership

Communication

Telephone skills

English proficiency

Math & problem solving

Computer skills

Job description

Talk of the Town Restaurants in Lakeland, FL is seeking a dining room supervisor to oversee servers and host/hostess, ensuring exemplary service and adherence to fine dining standards. You will train staff, manage reservations, and uphold cleanliness and proper host-stand operations.

Responsibilities include leading dining room duties, assigning servers to floor plans, participating in pre-meal briefings, and supporting events with a professional, team-oriented approach.