Financial Services Teller - Help Customers Achieve Goals

Citizens; Ridgewood (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

Citizens in Ridgewood, NY is seeking a friendly Teller who greets customers in the lobby, demonstrates the mobile app and ATMs, and processes simple transactions with care and accuracy. You will help customers achieve their goals by offering personalized financial advice, referring products and services when appropriate, and connecting them with Bankers for the next steps.

This role emphasizes excellent listening, clear communication, and the ability to work varied hours, including weekends and

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate how to use mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and respond to questions while following policies.

Skills

Customer service

Cash handling

Active listening

Communication skills

Ask questions

Problem solving

Customer-centric

Digital technology

Branch hours flexibility

Education

High School diploma or GED

Job description

Citizens in Ridgewood, NY is seeking a friendly Teller who greets customers in the lobby, demonstrates the mobile app and ATMs, and processes simple transactions with care and accuracy. You will help customers achieve their goals by offering personalized financial advice, referring products and services when appropriate, and connecting them with Bankers for the next steps.

This role emphasizes excellent listening, clear communication, and the ability to work varied hours, including weekends and