Personal Banking Teller: Help Customers Reach Goals

Citizens Bank; Brick Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition assistance

Mental health and wellbeing programs

Student loan refinancing discounts

PTO for volunteering (8 hours annually

Matching charitable donations up to $1

Job summary

Citizens Bank in Brick Township, NJ seeks a Cit izens Teller to greet customers, demonstrate mobile app usage and ATM transactions, and deliver personalized financial guidance. You will educate customers on Citizens products and benefits while adhering to cash handling policies and regulatory requirements.

The role emphasizes helping customers achieve their financial goals. The position offers meaningful work, comprehensive benefits, and opportunities for growth through training and development

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in our lobbies and assist with transactions.
• Demonstrate how to use our mobile app or ATMs for simple tasks.
• Provide personalized advice and solutions to help customers reach financial goals.
• Educate customers about Citizens products and benefits and respond to questions.
• Follow all cash handling and regulatory policies.

Skills

Strong listening and communication

Customer-centric mindset

Digital technology comfort

Problem solving

Ability to ask questions and identify,

Education

High School degree or GED

Job description

Citizens Bank in Brick Township, NJ seeks a Cit izens Teller to greet customers, demonstrate mobile app usage and ATM transactions, and deliver personalized financial guidance. You will educate customers on Citizens products and benefits while adhering to cash handling policies and regulatory requirements.

The role emphasizes helping customers achieve their financial goals. The position offers meaningful work, comprehensive benefits, and opportunities for growth through training and development