Financial Services Support Specialist – Loans & Insurance

Community Choice Financial Family of Brands; Plano (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Plano, TX to be the first point of contact for customers seeking assistance with personal loans, retail financing, and insurance products. You will manage inbound calls, emails, and chats, provide clear guidance, process payments, and resolve account issues with accuracy and privacy.

You will work within the Banking, Insurance & Investment sector, collaborating with a customer-focused team, receiving

Qualifications

• Strong communication and active listening skills required.
• Ability to handle high volumes of inquiries with accuracy.

Responsibilities

• Handle inbound calls, emails, and chats to assist customers.
• Answer questions and provide information about personal loans, retail financing, and insurance products.
• Process payments and help resolve account issues accurately and securely.
• Educate customers on financial solutions while ensuring compliance and privacy standards.

Skills

Customer service

Effective communication

Problem solving

Education

High school diploma

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Plano, TX to be the first point of contact for customers seeking assistance with personal loans, retail financing, and insurance products. You will manage inbound calls, emails, and chats, provide clear guidance, process payments, and resolve account issues with accuracy and privacy.

You will work within the Banking, Insurance & Investment sector, collaborating with a customer-focused team, receiving