Financial Services Support Specialist: Loans & Payments

Community Choice Financial Family of Brands; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely, while educating customers on financial solutions and upholding privacy and compliance standards.

Qualifications

• Handle inbound calls, emails, and chats to answer questions and assist customers.
• Process payments and resolve account issues accurately and securely.
• Educate customers on financial solutions while adhering to compliance and privacy standards.

Responsibilities

• Serve as the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.
• Collaborate with a customer-focused team to resolve inquiries and contribute to community engagement efforts.

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely, while educating customers on financial solutions and upholding privacy and compliance standards.