Branch Manager - Retail

North Star Community Credit Union; North Dakota; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Retirement Savings (401(k))

Paid Time Off

Paid Holidays

Professional Development

Employee Wellness

Community Involvement

Job summary

North Star Community Credit Union in Minot AFB, North Dakota, is seeking an experienced Retail Branch Manager to lead the Minot AFB Branch. You will guide team development, drive lending growth, and ensure outstanding member service within a community-focused financial institution.

You'll build relationships, oversee operations, and maintain compliance while delivering strategic goals aligned with North Star's mission to support military members and families in the surrounding community.

Qualifications

• 3–5 years of leadership experience in banking, credit union, or financial services.
• Associate degree or equivalent combination of education, training, and experience.
• NMLS registration within 2 months of hire; FiCEP within 6 months; Insurance License within 9 months.

Responsibilities

• Lead branch performance in lending, member service, new accounts, and relationships.
• Translate organizational goals into branch action plans.
• Monitor results and identify opportunities for improvement.
• Develop strong relationships with members and community partners.
• Maintain compliance, security, and strong internal controls.
• Oversee staffing, scheduling, reporting, and daily branch operations.

Skills

Leadership

Coaching

Strategic thinking

Ownership

Communication

Relationship-building

Problem-solving

Decision-making

Integrity

Education

Associate degree

Job description

Branch Manager - Retail

North Star Community Credit Union Minot AFB, North Dakota, United States

(Retail) Branch Manager - Minot AFB

Lead People. Strengthen Lending. Make an Impact.

North Star Community Credit Union

North Star Community Credit Union is looking for an experienced, forward-thinking Retail Branch Manager to lead our Minot AFB Branch.

This is more than managing daily operations. We're seeking a leader who develops people, drives results, embraces innovation, and builds meaningful relationships with members and the community. At North Star, leadership means understanding where we are today, seeing where we can go tomorrow, and inspiring your team to get there together.

Your Impact

As Retail Branch Manager, you'll lead the overall success of the Minot AFB Branch, including team development, member experience, lending growth, operational excellence, and community involvement.

You’ll empower your team, identify opportunities for growth, and help meet the unique financial needs of military members, their families, and the surrounding community.

What You'll Do

Lead & Develop Your Team

• Coach, mentor, and empower employees to succeed
• Foster a positive, accountable, member-focused culture
• Support employee growth and development

Drive Results

• Lead branch performance in lending, member service, new accounts, and relationships
• Translate organizational goals into branch action plans
• Monitor results and identify opportunities for improvement

Strengthen Lending

• Identify lending opportunities and support meaningful financial conversations
• Underwrite and approve loans within assigned authority
• Help members find solutions that support their financial goals

Build Relationships & Community Presence

• Develop strong relationships with members and community partners
• Represent North Star within the Minot AFB community
• Strengthen member loyalty through exceptional service

Ensure Operational Excellence

• Maintain compliance, security, and strong internal controls
• Oversee staffing, scheduling, reporting, and daily branch operations
• Solve challenges with ownership, sound judgment, and a solutions-focused mindset

What Success Looks Like

• Employees are engaged, growing, and supported through strong leadership
• Members receive knowledgeable, relationship-focused service
• Lending and member relationships continue to grow
• Branch goals are actively managed and achieved
• New ideas are encouraged and implemented
• Operations remain compliant, secure, and efficient
• North Star maintains a strong presence within the Minot AFB community

What You Bring

Experience & Education

• 3-5 years of leadership experience in banking, credit union, or financial services
• Associate degree or equivalent combination of education, training, and experience

Leadership Skills

• Strong coaching and team-development abilities
• Strategic thinking and goal execution
• Ownership, accountability, and results-driven leadership
• Excellent communication and relationship-building skills
• Strong problem-solving and decision-making abilities
• Commitment to integrity, professionalism, and exceptional member service

Certifications & Requirements

• NMLS registration within 2 months of hire
• FiCEP certification within 6 months of hire
• Insurance License within 9 months of hire

Benefits & Perks

We offer a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees.

Our benefits may include:

• Health Insurance: Medical coverage options to help support you and your family's healthcare needs.
• Dental & Vision Insurance: Coverage options to support your overall health and wellness.
• Retirement Savings: A 401(k) retirement savings plan to help you prepare for your financial future.
• Paid Time Off: Opportunities to take time away from work to rest, recharge, and spend time with family.
• Paid Holidays: Time to enjoy recognized holidays.
• Professional Development: Opportunities to expand your knowledge, develop your skills, and grow your career.
• Employee Wellness: Initiatives focused on supporting employee health and well-being.
• Community Involvement: Opportunities to participate in activities that make a positive impact in the communities we serve.

Why North Star?

At North Star Community Credit Union, our purpose is simple: helping our members and communities succeed.

As the Retail Branch Manager at Minot AFB, you'll have the opportunity to lead a team, influence branch strategy, grow lending, strengthen community relationships, and make a meaningful impact every day.

Compensation is based on experience and qualifications.