Member Services & Auto Loan Advisor

North Star Community Credit Union; Rugby (ND); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Professional Development Opportunities

Employee Wellness Programs

Community Involvement Opportunities

Job summary

North Star Community Credit Union in Rugby, ND is seeking a Financial Services Officer to be the friendly face and trusted resource for members. You’ll help members open accounts, process deposits, and explain loan options while delivering outstanding service.

You’ll build relationships in the Rugby community, guide members toward financial solutions, and support daily branch operations with accuracy and integrity. Join a team dedicated to people helping people.

Qualifications

• Customer service or banking experience preferred
• Strong communication and relationship-building skills
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Professional and positive attitude with teamwork mindset

Responsibilities

• Deliver exceptional service in person, over the phone, and through digital channels
• Build strong relationships with members and the Rugby community
• Create positive experiences that strengthen member loyalty
• Help members feel informed, valued, and supported
• Open and maintain member accounts
• Assist with deposits, withdrawals, and loan payments
• Help members understand products and services available to them
• Recommend solutions that support financial success
• Assist with personal and auto loans
• Guide members through the loan application process
• Answer questions and provide clear communication throughout the lending experience
• Support lending activities that help members achieve their goals
• Process transactions efficiently and accurately
• Follow policies, procedures, and compliance requirements
• Maintain a secure and professional environment
• Support daily branch operations and team initiatives

Skills

Customer service

Banking experience

Communication skills

Relationship building

Attention to detail

Multi-tasking

Team player

Job description

North Star Community Credit Union in Rugby, ND is seeking a Financial Services Officer to be the friendly face and trusted resource for members. You’ll help members open accounts, process deposits, and explain loan options while delivering outstanding service.

You’ll build relationships in the Rugby community, guide members toward financial solutions, and support daily branch operations with accuracy and integrity. Join a team dedicated to people helping people.