Senior Customer Experience Lead, Equities & Derivatives

Robinhood; Westlake (TX); On-site; USD 96,900 - 114,000; Full time

Benefits offered by this job

100% paid health insurance for employees

401(k) matching

Flexible benefits spending account

Job summary

Robinhood is seeking a Customer Experience Manager for their Westlake, TX office. This role focuses on enhancing customer experiences with complex financial products, requiring in-person attendance at least five days a week.

The successful candidate will lead a specialized team, drive performance and collaboration across financial products, and ensure regulatory compliance. Key qualifications include leadership experience and active FINRA licenses.

Expect competitive compensation and exceptional benefits as part of a dynamic work culture.

Qualifications

• Proven leadership experience with driving results.
• Deep subject-matter expertise in financial services.
• Ability to resolve escalated complex customer issues.

Responsibilities

• Support initiatives to improve customer experience metrics.
• Develop expertise in Options, Margin, Futures, and Prediction Markets.
• Utilize data analytics to propose customer-centric solutions.

Skills

Strong critical thinking and analytical skills

Ability to communicate complex financial topics

Leadership experience

Education

Active FINRA Series 7, 63, and 24 (or 9/10)

Series 3 required within 90 days of hire

Tools

Salesforce

Twilio

Job description

Robinhood is seeking a Customer Experience Manager for their Westlake, TX office. This role focuses on enhancing customer experiences with complex financial products, requiring in-person attendance at least five days a week.

The successful candidate will lead a specialized team, drive performance and collaboration across financial products, and ensure regulatory compliance. Key qualifications include leadership experience and active FINRA licenses.

Expect competitive compensation and exceptional benefits as part of a dynamic work culture.