Financial Services Customer Care Specialist

Community Choice Financial Family of Brands; Mesa (AZ); On-site; USD 37,000 - 45,000; Full time

Job summary

Community Choice Financial Family of Brands in Mesa, AZ seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely, while promoting financial solutions aligned with customer stability and growth and upholding privacy standards.

Qualifications

• Customer service orientation
• Attention to detail
• Compliance awareness

Responsibilities

• Serve as first point of contact for customers seeking support with personal loans, retail financing, and insurance products.
• Handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

Job description

Community Choice Financial Family of Brands in Mesa, AZ seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely, while promoting financial solutions aligned with customer stability and growth and upholding privacy standards.