Banking Client Care Specialist

LCNB National Bank; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional banking institution is seeking a Client Care Representative in Cincinnati, Ohio. The primary responsibility is to deliver exceptional service to clients through phone and back-office support. Ideal candidates should have at least 1 year of customer service experience and a high school diploma. This full-time position requires excellent communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.

Qualifications

• 1+ years of customer service experience.
• High School diploma or GED equivalent.
• Banking/Branch Operations experience preferred.

Responsibilities

• Engage with customers to identify their needs.
• Answer inquiries and provide information.
• Resolve problems and implement solutions.
• Maintain call center database accurately.
• Support Branch Operations teams.

Skills

Customer service experience

Excellent communication skills

Organization skills

Ability to manage multiple tasks

Problem-solving skills

Education

High School diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

A regional banking institution is seeking a Client Care Representative in Cincinnati, Ohio. The primary responsibility is to deliver exceptional service to clients through phone and back-office support. Ideal candidates should have at least 1 year of customer service experience and a high school diploma. This full-time position requires excellent communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.