Financial Services Call Center Specialist

Ffnm; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Wellness reimbursement

Tuition reimbursement

Job summary

Ffnm is seeking a friendly Member Services Representative to answer inquiries, process requests, and provide courteous support to members by phone and other channels. You will explain policies, assist with transfers, loan payments, and account services, while staying knowledgeable about products and regulatory requirements.

The role demands strong communication, accuracy, and teamwork in a fast-moving credit union environment.

Qualifications

• Minimum 1-year experience in a financial institution as teller or member services representative.
• Must communicate effectively with members and coworkers.
• Ability to work in high-traffic environments and handle stressful situations.
• Accurate math calculations and strong attention to detail.

Responsibilities

• Answer inbound calls and assist members with inquiries.
• Explain credit union policies and procedures to members as required.
• Process basic member requests such as transfers, loan payments, check orders, and statement requests.
• Stay up-to-date with policy changes and document appropriately.

Skills

Customer service

Communication skills

Typing speed

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Ffnm is seeking a friendly Member Services Representative to answer inquiries, process requests, and provide courteous support to members by phone and other channels. You will explain policies, assist with transfers, loan payments, and account services, while staying knowledgeable about products and regulatory requirements.

The role demands strong communication, accuracy, and teamwork in a fast-moving credit union environment.