Member Care & Support Specialist

PFCU; Durand (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

PFCU is hiring a Contact Center Representative to assist members by phone, email, or chat. You will troubleshoot queries, process transactions, and promote PFCU products. The role emphasizes accuracy, service quality, and adherence to the organization’s standards.

The position requires strong communication skills, teamwork, and a commitment to delivering financial well-being with excellent service. Opportunities for growth exist within the Contact Center.

Qualifications

• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve member inquiries.
• Creative, proactive, and able to work with minimal supervision.
• Strong teamwork and adaptation to a fast-paced environment.

Responsibilities

• Greet and assist members via phone, email or chat.
• Understand and explain PFCU products and services.
• Process transactions, transfers, and payments accurately.
• Cross-sell services and maintain high service standards.
• Maintain confidentiality and security of member information.

Job description

PFCU is hiring a Contact Center Representative to assist members by phone, email, or chat. You will troubleshoot queries, process transactions, and promote PFCU products. The role emphasizes accuracy, service quality, and adherence to the organization’s standards.

The position requires strong communication skills, teamwork, and a commitment to delivering financial well-being with excellent service. Opportunities for growth exist within the Contact Center.