Member Services Teller & Lending Specialist

Financial Staffing Resources, Ltd.; Hurst (TX); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Aggressive monthly sales incentives

11 paid holidays

120 PTO hours

Employee LOC with a 0% interest rate

Free telemedicine

Relaxed casual dress code

Flexible spending account

Health savings account

Employee assistance programs

Company diversity council

Community engagement opportunities

Job summary

FSR is seeking a motivated professional to grow with our credit union-focused team, combining in-branch and call center duties. You’ll build relationships, process transactions, open/close accounts, and guide members through loan and credit card applications.

You’ll also cross-sell lending solutions, ensure regulatory compliance, and support teammates to keep the branch and call center running smoothly.

Qualifications

• Excellent communication, interviewing, and people skills.
• Ability to cross-sell and engage members.
• Strong math and analytical abilities.
• Ability to multitask across transactions, loan processing, and service inquiries.
• Professional appearance and attitude.

Responsibilities

• Be the friendly voice answering member calls—taking orders, answering questions, handling concerns, and resolving issues with professionalism and care.
• Process daily transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances while balancing your cash drawer with accuracy.
• Open and close accounts: checking, savings, IRAs, term share accounts, and more.
• Assist members with account maintenance and resolve problems—or connect them with the right team when needed.
• Guide members through loan and credit card applications, ensuring accuracy, gathering documentation, and reviewing loan terms and options.
• Cross-sell products and services—especially lending solutions that benefit members’ financial needs.
• Ensure compliance with regulations, policies, and procedures while maintaining the credit union’s trusted reputation.
• Perform side tasks and support your teammates so the branch and call center run smoothly.

Skills

Communication

Interviewing

People skills

Cross-sell

Math skills

Education

High school diploma or equivalent

Job description

FSR is seeking a motivated professional to grow with our credit union-focused team, combining in-branch and call center duties. You’ll build relationships, process transactions, open/close accounts, and guide members through loan and credit card applications.

You’ll also cross-sell lending solutions, ensure regulatory compliance, and support teammates to keep the branch and call center running smoothly.