Inbound Banking Customer Care Specialist II

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

JPMorgan Chase & Co. in Texas seeks a Specialist II in Account Service to be the first point of contact for clients, handling inbound calls and providing outstanding service across financial products.

You will build strong relationships, navigate multiple systems, and deliver innovative solutions while following established procedures. The role is fast-paced and requires empathy, accuracy, and the ability to adapt.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service experience via phone or in-person settings.
• Strong communication, empathy, and problem-solving abilities.
• Able to multitask across multiple computer systems with accuracy.
• Willing to work varied shifts including evenings and weekends.

Responsibilities

• Manages a high volume of inbound calls delivering comprehensive support for financial products.
• Provides customer service, interprets needs, and delivers insights.
• Navigates multiple computer systems with efficiency.
• Thrives both independently and in a team to achieve goals.
• Follows regulatory and departmental practices diligently.
• Treats each interaction with empathy, respect, and professionalism.

Skills

Communication

Information gathering

Decision making

Customer interaction

Empathy

Multitasking

Problem solving

Learning agility

Computer literacy

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

JPMorgan Chase & Co. in Texas seeks a Specialist II in Account Service to be the first point of contact for clients, handling inbound calls and providing outstanding service across financial products.

You will build strong relationships, navigate multiple systems, and deliver innovative solutions while following established procedures. The role is fast-paced and requires empathy, accuracy, and the ability to adapt.