Financial Service Pro - Customer Finance & Growth

LendDirect Corp.; Mishawaka (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Job summary

Heights Finance in Mishawaka, IN is seeking a Financial Service Representative to deliver exceptional customer service, build lasting relationships, and help clients obtain the financial solutions they need. This full-time role offers a structured schedule and opportunities to grow within Attain Finance family brands.

You will handle inbound and outbound calls, promote products, ensure regulatory compliance, and participate in a hands-on training program with one-on-one mentoring to boost your

Qualifications

• Genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative spirit with a desire to contribute to team success.
• High School diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service or sales is preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Education

High School diploma or equivalent

Job description

Heights Finance in Mishawaka, IN is seeking a Financial Service Representative to deliver exceptional customer service, build lasting relationships, and help clients obtain the financial solutions they need. This full-time role offers a structured schedule and opportunities to grow within Attain Finance family brands.

You will handle inbound and outbound calls, promote products, ensure regulatory compliance, and participate in a hands-on training program with one-on-one mentoring to boost your