Financial Service Pro: Customer-Driven Loan Advisor

Heights Finance Corporation; Griffith (IN); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Employee Assistance Program

Tuition Reimbursement

Leadership Development

Monthly Bonus

Job summary

Heights Finance Corporation in Griffith, IN is seeking a Financial Service Representative to deliver exceptional service and help customers secure the financial solutions they need. You will build lasting relationships and support the loan process in a fast-paced, customer-focused environment.

The role offers full-time hours, competitive hourly pay, and benefits including PTO, health coverage, and 401(k) with company match.

Qualifications

• Customer-focused approach to helping customers
• Ability to promote products and services with a consultative mindset
• Clear and effective verbal and written communication
• Strong problem-solving skills to resolve customer issues
• Willingness to adapt to changing processes and systems
• Collaborative attitude and willingness to support teammates
• High School diploma or equivalent required; college coursework a plus
• Training provided; prior experience in consumer finance is welcomed but not required

Responsibilities

• Deliver exceptional service to new and existing customers during the loan process
• Drive sales growth by educating customers on financial products
• Engage customers through inbound and proactive outbound calls
• Support delinquency management with solutions and follow-up
• Learn and grow through hands-on training and mentoring
• Ensure compliance with regulatory guidelines and company policies

Skills

Customer service

Sales mindset

Communication

Problem-solving

Adaptability

Team player

Education

High School diploma or equivalent

Job description

Heights Finance Corporation in Griffith, IN is seeking a Financial Service Representative to deliver exceptional service and help customers secure the financial solutions they need. You will build lasting relationships and support the loan process in a fast-paced, customer-focused environment.

The role offers full-time hours, competitive hourly pay, and benefits including PTO, health coverage, and 401(k) with company match.