Financial Service Specialist – Grow Your Career

LendDirect Corp.; Griffith (IN); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program

Tuition Reimbursement

Job summary

Heights Finance is seeking a Financial Service Representative to join our Griffith, IN on-site team. You’ll deliver exceptional customer service, guide borrowers through the loan process, and drive growth by educating clients on our financial products.

This role emphasizes a customer-first approach, regulatory adherence, and a path for career advancement within a supportive, growth‑oriented environment. We offer full-time hours, a competitive hourly wage, and comprehensive benefits.

Qualifications

• Customer-focused with a genuine desire to help others.
• Sales mindset with ability to upsell and cross-sell.
• Excellent verbal and written communication skills.
• Strong problem-solving and adaptability.
• Team player with collaborative spirit.
• High School diploma or equivalent; college coursework a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School diploma or equivalent

Job description

Heights Finance is seeking a Financial Service Representative to join our Griffith, IN on-site team. You’ll deliver exceptional customer service, guide borrowers through the loan process, and drive growth by educating clients on our financial products.

This role emphasizes a customer-first approach, regulatory adherence, and a path for career advancement within a supportive, growth‑oriented environment. We offer full-time hours, a competitive hourly wage, and comprehensive benefits.