Financial Service Pro: Growth, Service & Sales

Heights Finance Corporation; Kankakee (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program

Emergency Relief Fund

Diversity and Inclusion Council

Tuition Reimbursement

Leadership Development Programs

Job summary

Heights Finance Corporation in the United States seeks a Financial Service Representative to deliver exceptional service, drive loan solution sales, and manage customer relationships. You will engage customers, support delinquency management, and participate in training to enhance skills and career growth.

Based at our Kankakee, IL location, this full-time role offers comprehensive benefits, a clear career path, and a strong emphasis on compliance and teamwork.

Qualifications

• Customer focus to provide top-tier service in every interaction.
• Sales mindset to promote products meeting customer needs.
• Strong communication skills, both verbal and written.
• Problem-solving ability to offer creative solutions.
• Adaptability to learn new systems and processes.
• Team player with collaborative spirit.
• Educational background: High School diploma or equivalent.
• Industry experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Educational background

Industry experience

Education

High school diploma

College coursework/degree a plus

Job description

Heights Finance Corporation in the United States seeks a Financial Service Representative to deliver exceptional service, drive loan solution sales, and manage customer relationships. You will engage customers, support delinquency management, and participate in training to enhance skills and career growth.

Based at our Kankakee, IL location, this full-time role offers comprehensive benefits, a clear career path, and a strong emphasis on compliance and teamwork.