Financial Relationship Advisor (Client Banking) - Level 2

U.S. Bank; Saint Cloud (MN); On-site; AUD 80,545,000 - 98,444,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Paid holidays (up to 11)

Life insurance

Sick leave

Job summary

U.S. Bank is hiring a Client Relationship Consultant 2 (Banker) to engage customers across multiple channels, providing guidance on deposit and loan products while building strong client relationships.

The role emphasizes a digital-first mindset, proactive outreach, and accurate processing of account information. The position requires a high school diploma or equivalent and prior retail banking experience, with a focus on customer service and adapting to customer needs through digital tools and

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Builds relationships with clients through proactive outreach and follow up.
• Identifies solutions based on clients’ needs by engaging and communicating with clients.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital products and services to meet financial needs.
• Maintains knowledge of consumer and business banking products and services.

Skills

Relationship building

Client communication

Banking policies

Customer service

Digital banking

Needs assessment

Product recommendations

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Client Relationship Consultant 2 (Banker) to engage customers across multiple channels, providing guidance on deposit and loan products while building strong client relationships.

The role emphasizes a digital-first mindset, proactive outreach, and accurate processing of account information. The position requires a high school diploma or equivalent and prior retail banking experience, with a focus on customer service and adapting to customer needs through digital tools and