Digital Banking Client Relationship Consultant II

Us Bank; Republic (MO); On-site; USD 2,755,200 - 3,030,720; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation and holidays

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering tailored financial guidance and services. The role emphasizes a digital-first mindset and building trust through proactive outreach.

The position requires knowledge of consumer and business banking products, strong customer-service skills, and ability to educate clients on digital tools to meet individual goals.

Qualifications

• Proven ability to build and foster relationships with clients.
• Effective engagement and communication with clients.
• Thorough knowledge of bank policies and support systems.
• Experience with digital banking products and self-service technologies.
• Ability to assess customer needs and provide proactive solutions.

Responsibilities

• Build relationships with customers across in-person, by appointment, and virtual channels.
• Open new consumer and business accounts and submit credit applications.
• Educate clients on digital products and services to meet financial goals.
• Provide a consistent, optimal client experience with accuracy and efficiency.
• Collaborate with branch team members to serve clients effectively.

Skills

Relationship building

Customer service

Communication

Digital banking knowledge

Proactive outreach

Education

High school diploma or equivalent

Tools

CRM systems

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering tailored financial guidance and services. The role emphasizes a digital-first mindset and building trust through proactive outreach.

The position requires knowledge of consumer and business banking products, strong customer-service skills, and ability to educate clients on digital tools to meet individual goals.