Client Relationship Consultant II: Digital Banking Advisor

Us Bank; Rock Rapids (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant in the United States. You will build strong client relationships across in-person, by appointment, and virtual channels, assess banking needs, and guide customers through deposits, loans, and digital services.

A strong emphasis on a digital-first approach and excellent service will drive client satisfaction. You will open accounts, submit credit applications, educate on digital tools, and collaborate with branch teams to provide an optimal

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients and understand their needs.
• Thorough knowledge of bank policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience with digital products and self-service technologies.
• Ability to identify true customer needs and offer digital-first solutions.
• Experience in financial services is preferred.

Responsibilities

• Engage clients via multiple channels to provide financial counsel.
• Open new accounts and process service requests while educating on products.
• Develop partnerships with branch teams to serve clients effectively.
• Educate customers on digital products and self-service options.
• Maintain accurate records and ensure operational excellence.

Skills

Relationship building

Communication

Digital products

Digital mindset

Needs assessment

Customer service

Financial services experience

Policy understanding

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant in the United States. You will build strong client relationships across in-person, by appointment, and virtual channels, assess banking needs, and guide customers through deposits, loans, and digital services.

A strong emphasis on a digital-first approach and excellent service will drive client satisfaction. You will open accounts, submit credit applications, educate on digital tools, and collaborate with branch teams to provide an optimal