Patient Access Coordinator

Trinity Health; Pontiac (MI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Daily pay

Benefits package (Medical, Dental, Vis

Retirement plan with employer match

Tuition reimbursement

Colleague referral program

Career growth opportunities

Job summary

Trinity Health in Michigan is seeking a full-time Patient Access Lead to support the Emergency Registration team. You will oversee workflow, ensure efficient patient throughput, and maintain high-quality operations in a fast-paced, on-site setting.

This role requires coordinating with leadership and training colleagues to improve policies and performance. Requirements include a high school graduate, 3+ years in patient access or registration, and eligibility to obtain HFMA CRCR or NAHAM CHAA

Qualifications

• High school graduate or equivalent.
• 3+ years experience in patient access/registration.
• Ability to obtain HFMA CRCR and/or NAHAM CHAA within 1 year.

Responsibilities

• Lead and coordinate patient access operations in the Emergency Registration area.
• Optimize patient flow and staff workload to ensure safety and throughput.
• Support onboarding and ongoing education of colleagues; assist management with evaluations.

Skills

Leadership

Workflow coordination

Team supervision

Education

HFMA CRCR certification

NAHAM CHAA certification

Job description

Employment Type:Full timeShift:12 Hour Evening ShiftDescription:FT 11am-11:30pm
every other weekend
Holiday Rotation

Department:Emergency Registration

Location:Trinity HealthAnn Arbor

Shift available:Evening Shift11am-11:30pm

Status:Full Time 36 hours per week

Range for rate of pay: $19.45-$26.02

Note:This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation,DAILYPAY

• Benefitseffective onDay One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

Position Purpose

:

Provides leadership and support to the patient access team.

Provides oversight & support of the workflow & functions in accordance with level of experience, education &standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintainefficient & effective operations to ensure quality in daily operations.May partner with leadership with the selection, orientation & performance feedback of the team. Workscooperatively to ensure that key customer needs are being met & achievement of operational & performancegoals.

Minimum Qualifications

High school graduate or equivalent / GED

Minimum of three (3)years experiencewith competency in patient access, pre-service & / or registration experience.

Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

PreviousLeadership Experience

Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Essential Functions:

• Works cross-functionally toassistthe manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.
• Coordinates & prioritizes patient flow toensuressmooth distribution of workload to the Patient Registration Representatives toexpeditecustomer service, patient safety & patient throughput.
• Assistsin the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
• Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to managementregardingperformance evaluations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.