PATIENT FINANCIAL COUNSELOR - HOSPITAL

Trinity Health; Waterbury (CT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Excellent benefits starting day 1

Weekend differential

Job summary

Trinity Health Of New England seeks a Financial Advocate to serve as a liaison between Revenue Site Operations and Patient Financial Services, guiding patients on billing, insurance benefits and available financial assistance. The role is based at Saint Mary’s Hospital in Waterbury, CT, and supports compliant, timely payments.

The position requires a high school diploma, 2–3 years in patient access or hospital accounting, and HFMA CRCR or NAHAM CHAA certification within one year of hire.

Qualifications

• High school diploma or GED required.
• 2–3 years experience in Patient Access or Hospital Accounting.
• Obtain HFMA CRCR and/or NAHAM CHAA within 1 year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
• Secure and document payment arrangements
• Assist patients in financing, payment plans, financial assistance and all financial options through the organization
• Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
• Work closely with RSO and division leadership to improve collections

Skills

HFMA CRCR

NAHAM CHAA

Billing & Coding Understanding

Epic experience

Education

High school diploma or GED

Tools

Epic

Job description

Employment Type: Full time Shift: Day Shift Description:

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

What you will do

• Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
• Secure and document payment arrangements
• Assist patients in financing, payment plans, financial assistance and all financial options through the organization
• Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
• Work closely with RSO and division leadership to improve collections
  

Minimum Qualifications

• High school diploma or GED.
  Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
  Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
  Understanding of basic billing and coding.

Additional Qualifications (nice to have)

• Epic experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle
  

Position Highlights

• Full time 32hrs, every other Saturday and 3-4 days during the week. Weekend differential applies.
• Excellent benefits - starting day 1!
  

Compensation and Benefits

At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range: $18.50-25.00 per hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health
  

Ministry/Facility Information

Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients inWaterbury, CTand our surrounding communities since 1909. From the moment you step inside,you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.