Patient Access Representative

Trinity Health MI; Ann Arbor (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Day One benefits

Tuition Reimbursement

Retirement savings with employer match

Referral program

Career growth opportunities

Job summary

Trinity Health MI is seeking staff for the Emergency Department in Ann Arbor. The roles include evening and night shifts, with a 2-week day shift training period and options for full-time or part-time schedules on-site.

Responsibilities include patient-focused registration, insurance verification, and collecting payments while ensuring eligibility and compliance. The role requires a high school diploma and healthcare terminology knowledge.

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Two years hospital registration or insurance verification experience preferred.

Responsibilities

• Registers patients and verifies insurance.
• Collects patient financial liability payments and ensures payer pre-certifications.
• Provides information to patients, families and physician offices.

Skills

Medical terminology

Diagnostic coding

Procedural coding

Insurance benefits explanation

Education

High School diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Description

Multiple Night(11pm-7:30am) and Evening (3pm-11:30pm) Shift openings available currently. Full Time or Part Time available Currently.

Employment Type

Full time

Shift

Evening Shift

Description

Multiple Night(11pm-7:30am) and Evening (3pm-11:30pm) Shift openings available currently. Full Time or Part Time available Currently.

2 week training period on day shift (8am-4:30pm) required

Department

Emergency Department

Location

Trinity Health Ann Arbor

Minimum rate of pay

$16.92

Note: This is a fully on-site role

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire.

Preferred Experience

• Minimum of two (2) years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.

Essential Functions

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.