Patient Financial Advocate

Firstsource; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Paid time off

Job summary

Firstsource is seeking a FT Patient Financial Advocate to support eligibility screening for hospitalized patients in Ann Arbor, MI. The role involves bedside or ER screening and coordinating with client contacts on progress.

The position emphasizes on-site interactions, reporting, and maintaining accurate screening records, with a hybrid schedule and weekend coverage.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years experience in medical coding, medical billing, eligibility, or related medical field preferred.
• Previous customer service experience preferred.
• Basic computer skills are required.

Responsibilities

• Screen patients on-site to identify eligibility for state, county, and federal programs.
• Initiate application processes for eligible patients and document progress.
• Maintain accurate logs and records in hospital tracking tools and systems.
• Collaborate with hospital staff and client contacts to ensure timely updates.
• Occasionally perform home visits to screen for program eligibility when needed.

Skills

Medical billing

Customer service

Basic computer skills

Education

High School Diploma

Job description

Join our team and make a difference!

The FT Patient Financial Advocate (Weekends Only) is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Schedule: Monday -Friday 9:00am -5:30 pm Hybrid

Location: Ann Arbor, MI

Essential Duties and Responsibilities:

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred toFirstsourcefor State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Have reliable transportation to assist with coverage onsite and at nearby sites when needed.
• Introduces the patients toFirstsourceservices and informs them that we will be contacting them on a regular basis about their progress.
• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Records all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Reviews system for available information for each outpatient account identified as self-pay.
• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or equivalent required.
• 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Working Conditions:

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.