Financial Counselor, Patient Access

Trinity Health Mid-Atlantic; Chelsea (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Life Insurance

Disability

Retirement match

Tuition Reimbursement

Referral program

Career growth

Job summary

Trinity Health Ann Arbor is seeking a Financial Advocate to act as a liaison between Revenue Site Operations and Patient Financial Services, determining patient liability and facilitating financial assistance or payment arrangements. This is a fully on-site role located in Michigan.

The position requires 2–3 years in patient access or patient accounting, with HFMA CRCR and/or NAHAM CHAA certification targeting within 1 year. Epic experience and knowledge of government programs are highly valued.

Qualifications

• Experience in patient access or patient accounting in hospital billing/reimbursement.
• Basic understanding of billing and coding.
• Knowledge of government programs (Medicare/Medicaid/VA) and charity care preferred.

Responsibilities

• Counsels patients on treatment costs, insurance benefits, and available financial resources.
• Secures and documents payment arrangements with patients or their representatives.
• Assist patients with financing options and payment plans across the organization.
• Audit bills for accuracy and front-end edits to improve collections and reduce write-offs.
• Collaborate with Revenue Site Operations and leadership to improve collections.
• Experience with Medicaid application processes.

Skills

Billing knowledge

Medicare/Medicaid knowledge

HFMA CRCR certification

NAHAM CHAA certification

Epic experience

Education

High School Diploma or GED

HFMA CRCR Certification

NAHAM CHAA Certification

Tools

Epic

Job description

Employment Type: Full time Shift: Day Shift Description: Location: Trinity Health Ann Arbor Status: Full Time 40 hours per week Minimum rate of pay: $19.45 Note: This is a fully on-site role Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement

Position Purpose:

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Minimum Qualifications:

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.
• Additional Qualifications (nice to have) Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Essential Functions:

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Working Conditions:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Occasional Lift a maximum of 30 pounds unassisted.
• Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.
• Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
• Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).
• Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.