Financial Concierge & Relationship Banker

Huntington National Bank; Pepper Pike (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping retain and grow consumer and business relationships by identifying financial goals and offering appropriate banking products and services.

You will process transactions accurately, balance daily, and deliver exemplary customer service while working in an office environment and contributing to team success.

Qualifications

• High School Diploma or GED or Bachelor’s degree required.
• 1 year or more customer service experience in administration, military, or related role.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educating customers on consumer deposit products and other banking services.
• Referencing customers to other areas of the bank to deepen relationships.
• Adhering to operational, security, risk and regulatory policies and procedures.
• Demonstrating sales, customer service, and relationship management skills.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping retain and grow consumer and business relationships by identifying financial goals and offering appropriate banking products and services.

You will process transactions accurately, balance daily, and deliver exemplary customer service while working in an office environment and contributing to team success.