Financial Concierge & Customer Growth Banker

Huntington; Niles (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Huntington in Niles, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them meet financial goals with deposit, loan, and other banking options. You will accurately process transactions and educate customers on bank products and technology.

The role emphasizes proactive relationship building through disciplined sales, outbound calls, and referrals, while ensuring compliance with policies.

Qualifications

• Requires High School Diploma or GED and 1+ year of customer service or military service, or a Bachelor's Degree.
• Experience in banking, financial services or goal-driven retail sales is a plus.
• Comfort with technology such as mobile and online banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and lending.
• Proactively identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and ensure compliance.

Skills

Customer Service

Sales

Relationship Management

Cash Handling

Technology Proficiency

Banking Knowledge

Education

High School Diploma

Bachelor's Degree

Tools

Online Banking

Mobile Banking Apps

Job description

Huntington in Niles, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them meet financial goals with deposit, loan, and other banking options. You will accurately process transactions and educate customers on bank products and technology.

The role emphasizes proactive relationship building through disciplined sales, outbound calls, and referrals, while ensuring compliance with policies.