Financial Concierge: Customer Growth Banker

Huntington; Lorain (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington in Lorain, OH seeks a Customer Experience Banker to act as a financial concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying needs and recommending banking products, while processing transactions accurately and maintaining compliance.

Role requires strong customer service, basic deposit product knowledge, and a disciplined sales approach. Office-based position with potential for flexible work arrangements.

Qualifications

• Strong customer service and problem-solving skills.
• Sales-focused approach with ability to identify financial needs.
• Excellent communication and relationship-building abilities.

Responsibilities

• Provide exceptional customer service and resolve issues.
• Educate customers on deposit products and banking services.
• Grow relationships through disciplined sales, referrals, and follow-ups.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies, risk, and regulatory requirements.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington in Lorain, OH seeks a Customer Experience Banker to act as a financial concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying needs and recommending banking products, while processing transactions accurately and maintaining compliance.

Role requires strong customer service, basic deposit product knowledge, and a disciplined sales approach. Office-based position with potential for flexible work arrangements.