Financial Concierge - Customer Experience Banker (Remote)

Huntington National Bank; Toledo (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge, handling deposits, transfers, and product recommendations while ensuring accurate transactions and balanced daily figures.

This role emphasizes proactive relationship building with both consumer and business clients, adherence to security and regulatory policies, and collaboration with partners to deepen customer engagement and drive growth.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Communication skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking app

Online banking platform

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge, handling deposits, transfers, and product recommendations while ensuring accurate transactions and balanced daily figures.

This role emphasizes proactive relationship building with both consumer and business clients, adherence to security and regulatory policies, and collaboration with partners to deepen customer engagement and drive growth.