Financial Concierge: Customer Experience Banker (Remote)

Huntington Bancshares, Inc.; Wadsworth (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve their financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and guiding customers through online and mobile banking tools, while processing transactions accurately and maintaining security and compliance.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role.
• Preferred: 1 year or more in customer service in banking, financial services or goal-driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, referrals, and outbound follow-up.
• Educating and referring customers to other areas of the bank to deepen relationships and build partnerships.

Skills

Customer service

Relationship building

Sales process

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve their financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and guiding customers through online and mobile banking tools, while processing transactions accurately and maintaining security and compliance.