Customer Experience Banker — Remote/Hybrid Banking Concierge

Huntington National Bank; Shadyside (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients achieve financial goals.

You will retain and grow consumer and business relationships, proactively identifying needs, educating on deposit products, and guiding customers through bank services while upholding security and regulatory standards. This role emphasizes customer service, sales, and collaborative teamwork.

Qualifications

• High School Diploma or GED required; 1+ year customer service or military service in admin/clerical roles or a Bachelor's degree preferred.
• Experience in banking, financial services, or goal-driven retail sales is a plus.
• Comfort with technology and online/mobile banking products.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposit products and bank services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and partnerships.
• Adhere to all policies, risk, and regulatory requirements.

Skills

Customer service

Sales

Communication

Cash handling

Teamwork

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients achieve financial goals.

You will retain and grow consumer and business relationships, proactively identifying needs, educating on deposit products, and guiding customers through bank services while upholding security and regulatory standards. This role emphasizes customer service, sales, and collaborative teamwork.